Survey editor with logic
Filter questions, required fields, and conditional branching can be configured individually for each survey. This way, you only receive answers relevant to your question.
Less wasted responses, higher data qualityCapture customer feedback precisely, measure service quality, and identify optimization potential early – with a platform that combines surveys and analyses in a single workflow.
Filter questions, required fields, and conditional branching can be configured individually for each survey. This way, you only receive answers relevant to your question.
Less wasted responses, higher data qualityResponses appear immediately in the analysis dashboard. You see response rates, averages, and open comments as soon as participants submit.
No waiting for manual evaluationsResults can be broken down by customer group, region, or product line. Segmentation happens automatically based on your CRM data.
Target-group-specific insights without extra effortReady-made PDF and CSV reports are generated weekly and distributed to designated recipients. The summary highlights critical changes.
Decision-makers stay informed without meeting overheadCompanies from Austria and Southern Germany use FeedbackPulse to turn customer voices into clear decisions. Here is an insight into results and experiences.
After the survey among our store customers, we adjusted the opening hours and reorganized the service area. The response was noticeable within four weeks – the recommendation rate rose by 11 percentage points.
The monthly short surveys show us not only satisfaction scores, but also concrete hints about appointment scheduling and communication at the reception. The dashboard makes priorities visible at a glance.
The anonymous employee survey helped us get a real picture of team morale. The automatic clustering of free-text responses pointed us to a topic we had completely overlooked internally.
For a new product line, we conducted a representative study in three weeks. The AI-powered analysis delivered segment profiles that completely realigned our marketing strategy.
Linking survey data with our booking figures clearly shows us which services directly impact the return rate. This has redistributed our budget for next summer.
Suitable guides and methods to help you use your feedback data more effectively – from choosing the right metrics to AI-supported market analysis.
Why the Net Promoter Score alone is not enough and which metrics you should add. A practical guide on how to combine NPS, CSAT, and CES to get a complete picture of your customer satisfaction.
Read the guideMethods to increase response rates and gain actionable insights. Learn how to boost employee participation with anonymous surveys and smart incentives.
Discover methodsHow intelligent evaluations help you anticipate customer needs early. An overview of modern analysis methods that extract patterns from survey data and support strategic decisions.
Deepen your analysisHow to correctly interpret the Customer Satisfaction Score and link it to concrete actions. Includes practical examples from the Austrian service industry.
View practical examplesWhich conditions encourage honest answers and how to build a continuous improvement process from the results. A guide for HR managers and team leaders.
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