Short and clear answers: What the survey solution can do, how evaluations are created, and what you need to get started.
Most surveys are ready to use in under 30 minutes. You choose from pre-designed questionnaire templates or create your own questions using drag-and-drop. Then you set the sending time – via email, link, or directly in the CRM. No technical training is required; the interface guides you through the process step by step.
After the first completed questionnaire, automatically updated dashboards are available to you. You will see the response rate, average values, distribution of answers, and trends across multiple survey periods. In addition, filters can be set by customer group, location, or product line to compare specific segments.
Yes, the solution is equally suitable for customer and employee feedback. You can create separate projects, each with its own access rights and anonymity settings. For internal surveys, special templates are available on topics such as work environment, leadership, and work-life balance.
The platform operates in accordance with GDPR requirements. Responses can be collected completely anonymously, and personal fields can be activated optionally. Data is stored on servers in Austria and is not shared with third parties. You decide how long results are retained and when they are deleted.
The platform offers interfaces to common CRM systems and can transfer survey results directly to customer profiles. On request, we set up the integration as part of the onboarding process. This allows satisfaction scores to be linked with purchase history, support tickets, or contract durations.
You can reach our team by email or phone during business hours. For questions about setup, evaluations, or integration with your systems, you will typically receive a response within one business day. For larger projects, we also offer a personal introduction via video call.
Our platform combines survey creation, analysis, and reporting in one interface – no detours through spreadsheets or separate tools.
Question types from single-choice to matrix, logic jumps, and required fields. Templates for CSAT, NPS, and CES are ready to use.
Response rate increases by an average of 18%Responses appear instantly in the analytics dashboard. Filters by segment, time period, or location make trends visible before they get lost in day-to-day operations.
Decisions based on current dataWeekly summaries go directly to those responsible. Key figures are compared with previous periods, and deviations are highlighted.
Less manual preparationInternal feedback processes with guaranteed anonymity. The evaluation only aggregates responses from five participants onward, so individual opinions remain protected.
More honest responses within the teamSurvey results can be linked directly to customer records. This allows you to see whether recurring complaints are related to specific segments.
Connections instead of isolated findingsFeedback from practice: How companies use FeedbackPulse to measurably improve their service quality.
"Evaluating our monthly customer survey now takes just a few minutes. Previously, it took us almost two days. The automatic segmentation by region and product group is especially helpful—we can see right away where the shoe pinches."
Nicolas Baier, Head of Quality Management, Regional Energy Supplier"We use the platform for our annual employee survey. The anonymous collection increased the response rate from 41 to 78 percent. The trend analysis across the last three surveys clearly shows us which measures are actually having an impact."
Matteo Kohl, HR Business Partner, Industrial Company in Styria"As a healthcare service provider, we need reliable data on patient satisfaction. The integration into our existing CRM system was straightforward, and the dashboards provide us with precise monthly metrics for our quality reporting."
Prof. Silvia Stern B.Sc., Managing Director, Outpatient Care Facility"The AI-powered analysis of open-ended responses gave us insights we would never have gained from standardized questionnaires. As a result, we identified and resolved two recurring service issues—the complaint rate has since dropped by a third."
Maga. Anita Müllner B.Sc., Head of Customer Service, Insurance Broker"What convinced me is the combination of easy survey creation and in-depth analysis. We can choose between short surveys and detailed assessments depending on the target group. The export function for our BI environment works flawlessly."
Dipl.-Ing. Klaus Schön, Market Research Project Manager, Trading CompanyPrecise framework conditions for your evaluations
Customer satisfaction refers to a customer's subjective assessment of the service quality experienced compared to their own expectations. In our evaluations, we distinguish between overall satisfaction, satisfaction with individual touchpoints, and willingness to recommend. These three levels are surveyed and reported separately so that you can identify exactly where there is a need for optimization.
All personal data is pseudonymized already during collection. This means: we do not store IP addresses, device identifiers, or combinations of age, postal code, and occupation that would allow the identification of individual persons. Anonymization occurs automatically before storage in the database. This rules out any conclusions about individual participants.
For each survey, we automatically calculate the Net Promoter Score, the Customer Satisfaction Score, and the Customer Effort Score. In addition, distributions, mean values, and standard deviations are reported for each question. For open-ended responses, we perform thematic grouping that you can view in your dashboard. The calculation bases are documented in your report so that you can understand the results.
Raw data from completed surveys is retained for 24 months by default. After that, individual responses are deleted and only aggregated evaluations are stored. If you prefer a shorter storage period, you can set this for each survey. Deletion occurs automatically and is documented in your audit log. Manual deletion is possible at any time via the settings.
Our platform provides industry-specific reference values based on anonymized data from comparable companies. These benchmark values serve exclusively to contextualize your results and are not binding targets. The sample size and survey period of the reference values are disclosed transparently. Deviations between your values and the reference values should always be interpreted in the context of your specific customer group.
Open-ended responses are first grouped automatically by topic and provided with a sentiment analysis. This automatic classification does not replace a substantive review by your team. We recommend manually reviewing at least ten percent of open-ended responses to validate the quality of the automatic grouping. You can correct the grouping results in the evaluation before releasing the report.